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FLAT ₹510 OFF on Buying 3 Shirts

logo__SANSEVIERIA

Return & Refund Policy

We want you to love every piece from SANSEVIERIA. If something is not right, we will help you with a clear and simple return process.


RETURN WINDOW

We accept return requests within 7 days of delivery. The request must be raised within this period to be eligible for review.


RETURN CONDITIONS

To be eligible for a return, please ensure:

  • The item is unused, unworn, and unwashed.
  • Original tags are intact and attached.
  • Original packaging is included.
  • The request is raised within 7 days of delivery.
  • For damaged, defective, or wrong item claims, clear photos must be shared within 48 hours of delivery.


NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Items showing signs of use, washing, alteration, stain, perfume, or customer-caused damage.
  • Items with removed, missing, or damaged tags.
  • Customised or made-to-order products.
  • Items marked as "Final Sale" on the product page.


Final Sale items are not eligible for change-of-mind returns. This does not affect claims for damaged, defective, wrong, or not-as-described products.


DAMAGED / WRONG ITEM RECEIVED

If you receive a damaged, defective, or wrong item, report it within 48 hours of delivery with clear photos of the product, packaging, and invoice/order details.


Subject to verification and policy conditions, SANSEVIERIA will arrange a free pickup and offer a full refund or replacement, depending on product availability and the nature of the issue.


RETURN SHIPPING CHARGES

For damaged, defective, wrong, or not-as-described products, SANSEVIERIA will cover reverse pickup charges.

For other approved returns, a reverse pickup fee of Rs. 100 may be deducted from the refund amount. This helps us keep pricing fair and reduce avoidable reverse logistics costs.


In locations where our courier partner does not offer pickup, you may self-ship to:

Ground Floor, Shop No-1, SY-502, Akshar Deep Nagar, Ved Road, Katargam, Surat, Gujarat - 395004


Please use a trackable courier and share the tracking details with us. For damaged, defective, wrong, or not-as-described products, reasonable self-ship charges will be reimbursed up to Rs. 100 after verification.


REFUND PROCESS

Once the returned item is received and inspected, the refund will be processed within 1-2 business days after approval.

Online Payment (UPI / Card / Net Banking)

  • Refund to the original payment method within 5-7 working days.
  • Cash on Delivery (COD) Orders
  • Refund by bank transfer within 5-7 working days after approval.
  • Bank account details may be requested for COD refund processing.

Refund timelines may vary depending on your bank, payment provider, or third-party processor. SANSEVIERIA is not responsible for delays caused by third-party processors.


CONTACT US

  • WhatsApp / Call: +91 7600880377
  • Email: support@sansevieria.in
  • Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM (IST)