Privacy Policy
Your privacy matters to us. This policy explains how SANSEVIERIA collects, uses, shares, stores, and protects your personal information.
INFORMATION WE COLLECT
- When you use our website or place an order, we may collect:
- Name, phone number, and email address.
- Delivery address and billing information.
- Payment details processed securely through payment partners. We do not store card numbers.
- Order history, return/refund requests, and customer support communications.
- Browsing behaviour, device information, cookies, and website usage data where applicable.
HOW WE USE YOUR INFORMATION
- We use your information to:
- Process, fulfil, and deliver your orders.
- Send order confirmations, tracking updates, delivery notifications, and service messages.
- Handle return, refund, cancellation, and customer support requests.
- Improve our products, website experience, security, and service quality.
Send promotional offers, product updates, or marketing messages only where you have opted in or where permitted by law.
CONSENT AND MARKETING COMMUNICATIONS
By placing an order or using our website, you consent to the collection and use of your information for order fulfilment, support, fraud prevention, and legal compliance.
Promotional communication will be sent only if you opt in. You may opt out of promotional emails, SMS, or WhatsApp messages at any time by contacting us or using the unsubscribe/opt-out option where available.
SHARING YOUR INFORMATION
We do not sell your personal data. We may share it only with trusted partners where required for business operations, such as:
- Courier and logistics partners for delivery and reverse pickup.
- Payment processors for secure transaction processing and refunds.
- Our e-commerce platform, Nushop.store, for storefront operations.
- Technology, analytics, marketing, and customer support service providers where applicable.
- Legal, regulatory, or government authorities if required by law.
Third-party service providers are expected to use your data only for the purpose for which it is shared.
DATA SECURITY
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, alteration, or disclosure.
DATA RETENTION
We retain personal information only as long as necessary for order fulfilment, customer support, legal, tax, accounting, fraud prevention, and business record purposes. After that, data may be deleted or anonymised where practical and legally permitted.
YOUR RIGHTS
- You may contact us to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data, subject to legal and business obligations.
- Withdraw consent for promotional communications.
- Opt out of marketing communications at any time.
To exercise these rights, contact us at support@sansevieria.in.
COOKIES
Our website may use cookies and similar technologies to improve browsing experience, understand website performance, support security, and personalise content where applicable. You can disable cookies in your browser settings, though some website features may not function properly.
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
CONTACT US
- WhatsApp / Call: +91 7600880377
- Email: support@sansevieria.in
- Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM (IST)