Terms of service

Terms of Service — SANSEVIERIA

Last updated: 27 August 2026

SANSEVIERIA is an online women’s clothing brand owned and operated by Westcode Style LLP, based at Shop No - 1, SY - 502, Ground Floor, Akshar Deep Nagar, Ved Road, Near Singanpore Char Rasta, Katargam, Surat, Gujarat - 395004, India.

By accessing sansevieria.in, creating an account, or placing an order, you agree to these Terms, along with our Privacy Policy, Shipping and Delivery Policy, and Returns & Refunds Policy. If you do not agree, please do not use the website.

1. Eligibility

You must be 18 or older and legally able to enter a contract. Users under 18 may use the site only with a parent or guardian's consent. You confirm that the information you provide is accurate.

2. Our Online Store

We sell clothing and related products as described on the website. Products, prices, sizes and availability may change at any time. We may modify, suspend or discontinue any product or feature without prior notice, subject to orders already accepted.

3. Your Account

You are responsible for:

  • Providing accurate account information
  • Keeping your login details confidential
  • All activity on your account
  • Informing us of any unauthorised access

We may suspend an account if we suspect fraud, misuse or a breach of these Terms.

4. Product Information

We try to keep product details, including description, fabric, colour, size, price, images, care instructions and stock, accurate.

Minor variations may occur due to screen display, lighting, fabric texture, dye batches, manual measurement or hand-finishing. These are not treated as defects.

If a product is materially different, damaged, defective or incorrect, please contact us under our Return and Refund Policy.

5. Product Care

Follow the care instructions on the label, product page or packaging.

We are not responsible for damage caused by incorrect washing, drying, ironing, bleaching, alteration, misuse or normal wear and tear.

This does not affect your rights for a product that was defective when supplied.

6. Size Selection

Please check the size chart before ordering. Fit may vary between designs.

Our support team can help with sizing questions, but any guidance provided is general and does not guarantee a particular fit.

Size and fit returns are governed by our Return and Refund Policy.

7. Product Availability

Adding an item to your cart does not reserve it.

If an ordered product becomes unavailable, we may offer an alternative, cancel the affected item or order, and refund the amount paid.

8. Prices and Taxes

Prices are displayed in Indian Rupees and include applicable GST unless stated otherwise.

The final amount, including any applicable delivery or COD charges, will be shown clearly before you place your order.

Prices may change, but this will not affect an order already confirmed at the correct price.

9. Pricing or Listing Errors

If a pricing, discount or stock error affects your order, we may contact you, correct the error, cancel the affected item, or refund any amount paid.

We will not charge you a higher amount without your approval.

10. Promotions and Discounts

Promotions may have conditions such as a validity period, minimum order value, eligible products or limited use.

Unless stated otherwise:

  • Promotions cannot be combined
  • Discounts are not exchangeable for cash
  • Promotions do not apply retrospectively

If a partial return affects a bundle discount, the refund will be recalculated and explained to you.

11. Placing an Order

Please provide accurate details, including your name, contact information, billing and shipping address, and product selection.

Placing an order is an offer to purchase. An order confirmation message confirms receipt of your order only and does not necessarily constitute final acceptance.

12. Order Acceptance

An order is accepted once payment is confirmed, or COD is verified, and the order is approved for processing.

We may decline or cancel an order for reasons including:

  • Product unavailability
  • Payment failure
  • An obvious pricing error
  • An unserviceable address
  • Suspected fraud
  • Legal restrictions

Prepaid amounts for a cancelled order will be refunded.

13. Order Quantity Limits

We may limit quantities per order, customer, account, mobile number or address.

We may also verify unusually large orders. Bulk or resale orders may require prior approval.

14. Payment

Accepted payment methods may include UPI, debit or credit card, net banking, digital wallets, and Cash on Delivery, depending on location and order details.

Payments are processed through third-party providers.

By submitting payment details, you confirm that you are authorised to use the payment method provided.

15. Payment Security

We do not store your card numbers, CVV, UPI PIN, card PIN, OTP or banking password.

We will never ask you to share these details with us.

We are not responsible for losses caused by you voluntarily sharing these details with another person.

16. Failed or Duplicate Payments

A temporary debit from your bank account does not always mean the payment has reached us. Banks and payment providers process reversals according to their own timelines.

If we confirm that a duplicate payment has been received for the same order, we will refund the extra amount after verification.

17. Cash on Delivery

COD availability depends on order value, delivery location and verification.

We may contact you to confirm a COD order.

Repeated refusal or failed delivery of COD orders may result in COD restrictions, a prepayment requirement or cancellation.

Any applicable COD charge will be shown clearly before you place your order.

18. Shipping and Delivery

Shipping, order processing, dispatch timelines and delivery are covered by our Shipping and Delivery Policy, which forms part of these Terms.

Dispatch and delivery timelines are estimates and may be affected by courier pickup or logistics availability, location, incorrect address details, weather, public holidays, operational disruptions or circumstances beyond our reasonable control.

You are responsible for providing accurate delivery information.

19. Risk and Ownership

Responsibility for the product passes to you upon delivery.

Ownership passes once full payment has been received and the product has been delivered.

This does not affect your rights relating to a damaged, defective, incorrect or undelivered product.

20. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Please do not send an unauthorised return. Returned products must meet the conditions stated in that policy.

This does not limit any right you may have under applicable consumer law.

21. Order Cancellation

You may request cancellation within 1 hour of placing the order by contacting us. We will confirm whether the cancellation has been completed.

Cancellation requests made after the first hour are not guaranteed because we aim to process and dispatch orders promptly. If the order has not yet been packed or dispatched, we may still be able to cancel it.

Once an order has been dispatched, cancellation is no longer possible. You may use the return process after delivery, subject to our Returns & Refunds Policy.

If we cancel a prepaid order, the amount paid will be refunded without a cancellation charge.

22. Website Availability

We aim to keep the website available but do not guarantee that it will always be uninterrupted or error-free.

Access may temporarily be suspended for maintenance, security or technical reasons.

23. Permitted Use

You may use the website only for lawful personal shopping.

You must not:

  • Provide false information
  • Impersonate another person
  • Use unauthorised payment details
  • Attempt unauthorised access to the website or related systems
  • Introduce malware or harmful code
  • Interfere with the website or its operation
  • Misuse promotions or discount offers
  • Scrape or copy website content without permission
  • Submit false reviews or return claims
  • Harass staff or service providers

We may restrict access or cancel orders for violations of these Terms.

24. Intellectual Property

Website content, including the SANSEVIERIA name, logos, product photographs, text and design, is owned by or licensed to Westcode Style LLP.

You may not reproduce, distribute or commercially use this content without written permission.

25. Customer Reviews and Submitted Content

By submitting reviews, photographs or feedback, you confirm that the content is your own, accurate, does not infringe another person's rights, and does not contain unlawful content.

You grant us a non-exclusive, worldwide, royalty-free licence to use submitted content for operating and promoting SANSEVIERIA.

We may remove submitted content that violates these Terms.

26. Third-Party Tools and Services

We use third-party providers for hosting, payments, shipping, analytics and similar services.

Your use of those services may also be governed by their own terms.

We are not responsible for third-party services that we do not control.

27. Third-Party Links

The website may contain links to external websites.

A link does not imply endorsement, and we are not responsible for the content or practices of third-party websites.

28. Privacy

Our handling of personal information is governed by our Privacy Policy, including processing relating to order fulfilment, payments, delivery, support, fraud prevention, legal compliance and marketing where permitted.

29. Electronic Communications

By using the website, you agree that we may contact you through email, SMS, phone or WhatsApp for:

  • Order updates
  • Verification
  • Delivery
  • Returns
  • Security notices
  • Customer support

Promotional messages can be managed or withdrawn as described in our Privacy Policy.

30. Fraud Prevention

We may request additional verification for unusual or high-value orders, repeated payment failures or suspected fraud.

We may delay, restrict or cancel an order while verification is being completed.

31. Disclaimer of Warranties

We make reasonable efforts to keep the website and order information accurate, but we do not guarantee:

  • Uninterrupted website access
  • Error-free content
  • Continuous product availability
  • Identical colour display across different screens or devices

This does not exclude any right that cannot legally be excluded.

32. Limitation of Liability

To the extent permitted by law, Westcode Style LLP is not liable for indirect or consequential losses arising from:

  • Website interruption
  • Product misuse
  • Failure to follow product care instructions
  • Unauthorised third-party conduct
  • Events beyond our reasonable control

This does not limit liability for fraud, wilful misconduct, a defective product, personal injury caused by negligence, or any right or liability that cannot legally be waived.

33. Indemnity

You agree to compensate us for direct losses arising from:

  • Your fraudulent or unlawful use of the website
  • Unauthorised use of a payment method
  • Infringement of intellectual property rights
  • A material breach of these Terms

This does not apply to losses caused by our own negligence or breach.

34. Force Majeure

We are not responsible for delays caused by events beyond our reasonable control, including:

  • Natural disasters
  • Pandemics
  • Government restrictions
  • Strikes
  • Courier failures
  • Internet failures
  • Cyber incidents not caused by our negligence

35. Suspension and Termination

We may suspend or terminate your account for:

  • Fraud
  • Unlawful activity
  • Security risks
  • Abuse of our systems
  • Harassment
  • A material breach of these Terms

Suspension or termination does not affect rights or obligations that arose before termination.

36. Consumer Complaints

If you have a complaint, please contact us and provide:

  • Your name
  • Order number
  • Contact details
  • A description of the issue
  • Any relevant evidence

We will review complaints using our order records and applicable policies.

You may also approach a competent consumer authority.

37. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer protection rights, disputes are subject to the courts of Surat, Gujarat.

Both parties are encouraged to try to resolve issues directly before beginning formal proceedings.

38. Changes to These Terms

We may update these Terms as our business, products or legal requirements change.

Updated Terms will be published on the website with a revised date and will not reduce rights relating to orders already completed.

39. Severability

If any provision of these Terms is found to be invalid or unenforceable, only that provision will be affected. The remaining provisions will continue in effect.

40. No Waiver

If we do not enforce a provision immediately, this does not waive our right to enforce it later.

41. Entire Agreement

These Terms, together with our other policies and any specific product or promotion conditions, form the complete agreement between you and Westcode Style LLP relating to your use of the website and purchases from SANSEVIERIA.

42. Contact Information

Legal Entity: Westcode Style LLP
Brand: SANSEVIERIA
Website: sansevieria.in

Email: support@sansevieria.in
Call/WhatsApp: +91 76008 80377
Support Hours: Mon–Sat, 10 AM – 5 PM IST

Address:
Shop No - 1, SY - 502, Ground Floor, Akshar Deep Nagar,
Ved Road, Near Singanpore Char Rasta, Katargam,
Surat, Gujarat - 395004, India