Terms of service

TERMS OF SERVICE

Last updated: 30 July 2026

Welcome to SANSEVIERIA.

These Terms of Service govern your access to and use of sansevieria.in, including your purchase of products from our online store.

SANSEVIERIA is a brand operated by:

Westcode Style LLP
Ground Floor, Shop No. 1,
SY-502, Akshar Deep Nagar,
Ved Road, Katargam,
Surat, Gujarat – 395004, India

In these Terms, “SANSEVIERIA”, “we”, “us” and “our” refer to Westcode Style LLP. “You”, “your”, “customer” and “user” refer to any person accessing our website or purchasing our products.

By accessing our website, creating an account or placing an order, you agree to these Terms of Service, together with our:

  • Privacy Policy.

  • Shipping and Delivery Policy.

  • Return and Refund Policy.

  • Any other policy or condition displayed on our website.

Please do not use our website or place an order if you do not agree to these Terms.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order independently.

A person under 18 years of age may use the website or place an order only under the supervision and with the consent of a parent or legal guardian.

By using our website, you confirm that the information you provide is accurate and that you meet these eligibility requirements.

2. Online store

Our website allows customers to browse and purchase SANSEVIERIA products, including clothing made from cotton, linen and other materials described on the relevant product page.

Products, collections, prices, discounts, sizes and availability may change from time to time.

We may modify, suspend or discontinue any product, collection, feature or part of the website without prior notice, subject to our obligations concerning orders already accepted.

3. Customer accounts

You may be able to create an account to manage orders, addresses and other information.

You are responsible for:

  • Providing accurate and current account information.

  • Maintaining the confidentiality of your login details.

  • Restricting access to your device and account.

  • All activity performed through your account.

  • Informing us promptly about suspected unauthorised access.

You must not use another person’s account without permission.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unauthorised access, unlawful activity or a material breach of these Terms.

4. Product information

We make reasonable efforts to present accurate product information, including:

  • Product descriptions.

  • Fabric and material details.

  • Available colours.

  • Sizes and measurements.

  • Care instructions.

  • Prices.

  • Product photographs.

  • Embroidery and design details.

  • Stock availability.

However, the appearance of a product may vary slightly because of:

  • Screen brightness and display settings.

  • Photography and lighting.

  • Natural fabric texture.

  • Dye-batch variations.

  • Manual measurement.

  • Hand-finishing or embroidery placement.

  • Normal manufacturing tolerances.

Garment measurements may vary slightly from the size chart due to manual measurement, stitching and the behaviour of natural fabrics.

Minor differences that do not materially affect the product’s identity, quality or intended use will not necessarily be treated as defects.

If a product is materially different from its description, damaged, defective or incorrect, contact us in accordance with our Return and Refund Policy.

5. Product care

Customers should review and follow the care instructions provided:

  • On the product label.

  • On the product page.

  • With the product packaging.

  • Through customer support.

We are not responsible for damage caused by:

  • Failure to follow care instructions.

  • Incorrect washing or drying.

  • Bleaching.

  • Excessive heat.

  • Improper ironing.

  • Alteration.

  • Misuse.

  • Normal wear and tear.

This does not limit your rights in relation to a product that was defective when supplied.

6. Size selection

Customers are responsible for reviewing the available size chart and selecting the appropriate size before placing an order.

Measurements and fit may vary between product designs.

You may contact customer support before ordering if you need help selecting a size. Any size guidance provided is a general recommendation and cannot guarantee a particular fit because body shape and personal fit preferences vary.

Returns or exchanges relating to size or fit are handled according to our Return and Refund Policy.

7. Product availability

All products and sizes are subject to availability.

Adding a product to your cart does not reserve or guarantee that product.

A product may become unavailable before your order is completed or processed.

If an ordered product is unavailable, we may:

  • Contact you to offer an alternative.

  • Remove the unavailable product from the order.

  • Cancel the affected part of the order.

  • Cancel the entire order where necessary.

  • Refund the amount paid for the unavailable product.

8. Prices and taxes

All prices are displayed in Indian Rupees unless stated otherwise.

Prices are inclusive of applicable GST unless the website or checkout expressly states otherwise.

The final payable amount, including any applicable discount, delivery fee, Cash on Delivery fee or other charge, will be displayed before you confirm the order.

Prices may change without prior notice. A price change will not ordinarily affect an order that has already been accepted and confirmed at the correct price.

9. Pricing and listing errors

We try to ensure that product descriptions, prices, discounts and availability are accurate.

However, technical, typographical or administrative errors may occasionally occur.

If an obvious pricing, discount, product-description or stock error affects your order, we may:

  • Contact you for confirmation.

  • Correct the error before accepting the order.

  • Allow you to continue at the correct price.

  • Cancel the affected product or order.

  • Refund any amount already received for the cancelled product.

We will not intentionally charge a higher amount without obtaining your approval.

10. Promotions and discount offers

Discounts, bundle offers, promotional codes and automatic checkout offers are subject to the conditions displayed with the relevant promotion.

Promotions may be subject to:

  • A validity period.

  • Minimum order value.

  • Minimum product quantity.

  • Eligible products or collections.

  • Customer or account eligibility.

  • Stock availability.

  • A maximum discount amount.

  • A one-use or limited-use condition.

Unless expressly stated:

  • Promotions cannot be combined.

  • Discounts cannot be exchanged for cash.

  • Promotions do not apply retrospectively.

  • Free gifts are not independently refundable.

  • A promotion may end when stock is exhausted.

If a partial return causes the remaining order to no longer satisfy the promotion’s conditions, the discount may be recalculated based on the products retained.

The resulting difference may be deducted from the refund where clearly communicated and legally permitted.

We may cancel or correct a promotion affected by a technical error, fraud or misuse.

11. Placing an order

You must provide accurate and complete information when placing an order, including:

  • Customer name.

  • Recipient name.

  • Email address.

  • Mobile number.

  • Billing address.

  • Shipping address.

  • PIN code.

  • Product and size selection.

  • Payment details where applicable.

You are responsible for reviewing your order before submission.

Placing an order represents an offer to purchase the selected products. An automated order-confirmation message only confirms that we received your order; it does not necessarily mean that the order has been finally accepted.

12. Order acceptance

An order is ordinarily accepted when:

  • Payment has been successfully confirmed for a prepaid order;

  • A Cash on Delivery order has been verified where verification is required; and

  • The order is approved for processing or dispatch.

We may decline or cancel an order where:

  • A product is unavailable.

  • Payment is unsuccessful.

  • Payment cannot be verified.

  • Product or pricing information contains an obvious error.

  • The address is incomplete, incorrect or unserviceable.

  • Cash on Delivery verification is unsuccessful.

  • The order appears fraudulent or unauthorised.

  • The order violates a purchase restriction.

  • The order appears intended for unauthorised commercial resale.

  • Fulfilling the order would violate applicable law.

  • Circumstances beyond our reasonable control prevent fulfilment.

If we cancel a prepaid order, the applicable amount received for the cancelled product will be refunded.

13. Order quantity limits

We may limit the quantity of a product purchased:

  • Per order.

  • Per customer.

  • Per account.

  • Per mobile number.

  • Per address.

  • During a promotional offer.

We may contact you to verify unusually large or repeated orders.

Orders intended for commercial resale may require prior written approval.

14. Payment

Available payment methods may include:

  • UPI.

  • Debit cards.

  • Credit cards.

  • Net banking.

  • Supported digital wallets.

  • Cash on Delivery.

  • Other methods displayed at checkout.

Payment options may vary according to the order, customer location, delivery PIN code, payment provider or courier availability.

Electronic payments are processed through third-party payment providers.

You confirm that you are authorised to use the payment method submitted with your order.

15. Payment security

SANSEVIERIA does not ordinarily receive or store complete card numbers, CVVs, UPI PINs, card PINs, one-time passwords or online banking passwords.

Never provide these confidential credentials to anyone claiming to represent SANSEVIERIA.

Our employees and authorised representatives will not ask for your:

  • UPI PIN.

  • Card PIN.

  • CVV.

  • One-time password.

  • Banking password.

We are not responsible for a loss caused by a customer voluntarily sharing confidential credentials with an unauthorised person, except where applicable law provides otherwise.

16. Failed or duplicate payments

A payment being temporarily debited or blocked does not always mean that the payment was successfully received by us.

Where payment fails but an amount is debited, the bank or payment provider will ordinarily process the reversal according to its own timeline.

If we verify that the same order was successfully paid more than once, the duplicate amount will be refunded after verification.

17. Cash on Delivery

Cash on Delivery may be available only for eligible orders and serviceable locations.

COD availability may depend on:

  • Order value.

  • Delivery PIN code.

  • Courier availability.

  • Customer verification.

  • Previous order and delivery history.

We may contact you by telephone, SMS or WhatsApp to verify a COD order.

Repeated refusal, non-acceptance or unsuccessful delivery of confirmed COD orders may result in:

  • Restriction of COD for future orders.

  • Requirement of prepaid payment.

  • Cancellation of pending COD orders.

  • Payment of reasonable re-dispatch charges before another shipment.

Any COD handling fee will be shown before order confirmation.

18. Shipping and delivery

Shipping, dispatch, tracking, delivery attempts, delays, damaged parcels and lost shipments are governed by our Shipping and Delivery Policy.

Delivery dates are estimates and may be affected by:

  • Customer location.

  • Courier operations.

  • Customer availability.

  • Incorrect address information.

  • Public holidays.

  • Weather.

  • Transport disruption.

  • Government restrictions.

  • Events beyond our reasonable control.

You are responsible for providing complete and accurate delivery details.

19. Risk and ownership

Responsibility for the physical product generally passes to you when the product is delivered to you or to a person authorised to receive it on your behalf.

Ownership of a prepaid product passes after we receive full payment and the product is delivered.

For Cash on Delivery orders, ownership passes after full payment and delivery.

This clause does not limit your rights relating to a damaged, defective, incorrect or undelivered product.

20. Returns and refunds

Returns, inspections, return-shipping charges, non-returnable products and refunds are governed by our Return and Refund Policy.

You must not send an unauthorised return.

A returned product must satisfy the conditions stated in the Return and Refund Policy.

Nothing in these Terms limits any mandatory right or remedy available under applicable consumer law.

21. Order cancellation

You may request cancellation before dispatch by contacting us promptly.

A cancellation request is not confirmed until SANSEVIERIA approves it.

Once an order has been dispatched, it cannot ordinarily be cancelled. You may request a return after delivery, subject to our Return and Refund Policy.

We may cancel an order for a reason described in these Terms. Where we cancel a prepaid order, the applicable refund will be processed without imposing a cancellation charge caused by our cancellation.

22. Website availability

We make reasonable efforts to maintain the website, but we do not guarantee that it will always be:

  • Available.

  • Uninterrupted.

  • Error-free.

  • Free from technical issues.

  • Compatible with every device or browser.

We may temporarily suspend access for:

  • Maintenance.

  • Security.

  • Updates.

  • Technical problems.

  • Events beyond our reasonable control.

Where possible, we will try to reduce disruption.

23. Permitted use

You may use our website for lawful personal shopping and informational purposes.

You must not:

  • Use the website for an unlawful or fraudulent purpose.

  • Provide false or misleading information.

  • Impersonate another person.

  • Use unauthorised payment information.

  • Attempt unauthorised access to an account, server or system.

  • Introduce malware, viruses or harmful code.

  • Interfere with website security or operation.

  • Circumvent purchase or promotional restrictions.

  • Scrape, copy or extract website content through unauthorised automated means.

  • Submit false reviews, complaints, payment claims or return evidence.

  • Harass or threaten customers, employees, courier personnel or service providers.

  • Use the website or its content for unauthorised commercial purposes.

  • Engage in activity that infringes another person’s rights.

We may restrict access or cancel an order where these conditions are violated.

24. Intellectual property

The website and its original content may include:

  • The SANSEVIERIA name and branding.

  • Logos.

  • Product names.

  • Product photographs.

  • Videos.

  • Graphics.

  • Illustrations.

  • Product descriptions.

  • Website text.

  • Design elements.

  • Embroidery presentations.

  • Page layouts.

  • Promotional materials.

This content is owned by Westcode Style LLP, licensed to us or used with permission.

You may not reproduce, modify, republish, distribute, sell, license or commercially exploit protected content without prior written permission, except where permitted by law.

Viewing the website does not transfer ownership of any intellectual-property right to you.

25. Customer reviews and submitted content

You may be permitted to submit:

  • Product reviews.

  • Ratings.

  • Photographs.

  • Videos.

  • Comments.

  • Feedback.

  • Testimonials.

  • Other content.

By submitting content, you confirm that:

  • You own it or have permission to submit it.

  • It is accurate to the best of your knowledge.

  • It does not infringe another person’s rights.

  • It is not unlawful, defamatory, threatening or misleading.

  • It does not contain confidential information.

  • It does not contain harmful code.

  • It is not submitted in exchange for an undisclosed improper benefit.

You grant Westcode Style LLP a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish and display the submitted content for operating and promoting SANSEVIERIA, subject to applicable privacy and intellectual-property laws.

We may remove submitted content that violates these Terms.

26. Third-party tools and services

Our website may use third-party services for:

  • E-commerce hosting.

  • Payment processing.

  • Shipping and logistics.

  • Customer communication.

  • Analytics.

  • Advertising.

  • Reviews.

  • Fraud prevention.

  • Website functionality.

Your use of a third-party service may also be governed by that provider’s terms and privacy policy.

We are not responsible for the independent acts, websites or services of a third party that we do not control.

27. Third-party links

Our website may contain links to external websites or social-media platforms.

A link does not necessarily represent our endorsement of every product, statement, policy or activity of the external service.

We are not responsible for the content, security, availability or privacy practices of a third-party website.

Review the applicable terms and policies before using an external website.

28. Privacy

Our collection and processing of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that your information may be processed as described in that policy for purposes including:

  • Order fulfilment.

  • Payment processing.

  • Delivery.

  • Customer support.

  • Fraud prevention.

  • Legal compliance.

  • Marketing where permitted.

29. Electronic communications

By using the website or placing an order, you agree that we may send necessary communications through:

  • Email.

  • SMS.

  • Telephone.

  • WhatsApp.

  • Website or account notifications.

Service-related communications may include:

  • Order confirmation.

  • Payment status.

  • COD verification.

  • Address verification.

  • Shipping and tracking information.

  • Delivery updates.

  • Return and refund updates.

  • Security notices.

  • Customer-support responses.

Optional promotional communications may be managed or withdrawn according to our Privacy Policy and applicable law.

30. Fraud prevention

We may use reasonable checks to protect customers and the business from fraudulent, unauthorised or abusive activity.

We may request additional verification where:

  • Payment information appears inconsistent.

  • An order has an unusually high value.

  • Multiple failed payment attempts occur.

  • Several orders use conflicting customer information.

  • The transaction appears unauthorised.

  • A return or refund claim appears fraudulent.

We may delay, restrict or cancel an order while reasonable verification is completed.

31. Disclaimer of warranties

We make reasonable efforts to provide accurate information and properly fulfil orders.

However, to the maximum extent permitted by law, we do not guarantee that:

  • Website access will always be uninterrupted.

  • Every technical error will be corrected immediately.

  • Every product will remain continuously available.

  • Website content will always be free from minor typographical errors.

  • Product colours will appear identically on every screen.

Nothing in this section excludes any warranty, guarantee, condition, right or remedy that cannot legally be excluded.

32. Limitation of liability

To the maximum extent permitted under applicable law, Westcode Style LLP will not be liable for indirect, incidental, special or consequential loss arising solely from:

  • Website interruption.

  • Customer misuse of a product.

  • Failure to follow product-care instructions.

  • Unauthorised third-party conduct.

  • Customer disclosure of confidential payment credentials.

  • Events beyond our reasonable control.

Where our liability cannot legally be excluded or limited, it will remain subject to applicable law.

Nothing in these Terms excludes or limits liability for:

  • Fraud.

  • Wilful misconduct.

  • A defective product where liability applies.

  • Personal injury caused by negligence where liability cannot be excluded.

  • Any consumer right or remedy that cannot legally be waived.

33. Indemnity

To the extent permitted by applicable law, you agree to compensate Westcode Style LLP for direct losses, claims or reasonable expenses resulting from:

  • Your fraudulent or unlawful use of the website.

  • Your unauthorised use of another person’s payment method.

  • Your infringement of intellectual-property rights.

  • Your submission of unlawful content.

  • Your material breach of these Terms.

This clause does not make you responsible for a loss caused by our own negligence, breach or unlawful conduct.

34. Force majeure

We will not be responsible for a failure or delay caused by circumstances beyond our reasonable control, including:

  • Natural disasters.

  • Floods.

  • Fires.

  • Extreme weather.

  • Epidemics or pandemics.

  • War or civil disturbance.

  • Government action or restrictions.

  • Strikes or labour disruption.

  • Transport interruption.

  • Courier-network failure.

  • Internet or telecommunications failure.

  • Payment-system failure.

  • Power failure.

  • Cyber incidents not caused by our failure to take reasonable care.

We will make reasonable efforts to reduce the disruption and resume performance.

35. Suspension and termination

We may suspend or terminate your access to the website or customer account where reasonably necessary because of:

  • Fraud.

  • Unlawful activity.

  • Security risk.

  • Abuse of our ordering, payment, delivery or return systems.

  • Harassment of employees or service providers.

  • A material breach of these Terms.

Suspension or termination does not affect rights or obligations arising before the effective date of suspension or termination.

36. Consumer complaints

You may contact us regarding an order, product, payment, delivery, return, refund or website concern.

When submitting a complaint, please provide:

  • Your full name.

  • Order number.

  • Registered email address or mobile number.

  • A clear description of the issue.

  • Relevant photographs, videos, receipts or screenshots.

  • The resolution requested.

We will review complaints fairly using the available order records, communications, delivery evidence and applicable policies.

Nothing in these Terms prevents you from approaching a competent consumer authority or using another remedy available under law.

37. Governing law

These Terms are governed by the laws of India.

Subject to mandatory consumer-protection rights and the jurisdiction of competent consumer authorities or commissions, disputes will be subject to the courts having appropriate jurisdiction in Surat, Gujarat, India.

Before commencing formal proceedings, both parties are encouraged to make a reasonable attempt to resolve the matter directly.

38. Changes to these Terms

We may update these Terms when:

  • Our products or services change.

  • Website functions change.

  • Our business practices change.

  • Legal or regulatory requirements change.

  • A clarification or correction is required.

The updated Terms will be published on the website with a revised “Last updated” date.

Changes will apply from the stated effective date and will not ordinarily reduce rights relating to an order completed before that date.

39. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

40. No waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

A waiver will be effective only when clearly provided in writing by an authorised representative.

41. Entire agreement

These Terms, together with the policies and order information displayed on our website, form the agreement between you and Westcode Style LLP regarding your use of the online store and your purchase.

Where a product page or promotional offer contains a specific condition, that condition will apply to the relevant product or offer.

42. Contact information

For questions about these Terms or your order, contact:

Legal entity: Westcode Style LLP
Brand: SANSEVIERIA
Website: sansevieria.in
Email: support@sansevieria.in
Call or WhatsApp: +91 7600880377
Customer support hours: Monday to Saturday, 10:00 AM to 5:00 PM IST

Business and correspondence address:
Ground Floor, Shop No. 1,
SY-502, Akshar Deep Nagar,
Ved Road, Katargam,
Surat, Gujarat – 395004, India