Refund policy
Last updated: 30 July 2026
SANSEVIERIA is a brand owned and operated by Westcode Style LLP.
This policy applies to products purchased directly through sansevieria.in.
1. Return window
You may request a return within 7 calendar days from the date the product is delivered.
The return request must be submitted before the seven-day return period expires. Requests received after this period may not be accepted, except where required under applicable law.
2. Return eligibility
To qualify for a return, the product must:
- Be unused, unworn and unwashed.
- Be in the same condition in which it was received.
- Have all original tags and labels attached.
- Be returned with its original packaging.
- Be free from stains, odour, perfume, makeup or signs of use.
- Not have been altered, repaired or damaged after delivery.
- Be accompanied by the order number, invoice or proof of purchase.
We may reject a return when the product does not meet these conditions.
3. How to request a return
To request a return, contact us within seven days of delivery:
Email: support@sansevieria.in
Call or WhatsApp: +91 7600880377
Support hours: Monday to Saturday, 10:00 AM to 5:00 PM IST
Please provide:
- Your full name.
- Order number.
- Product name and size.
- Reason for the return.
- Clear photographs or videos where the product is damaged, defective, incorrect or incomplete.
Do not send a product back without first receiving return approval and return instructions from SANSEVIERIA.
4. Free return shipping
Approved returns qualify for free return shipping.
Where reverse-pickup service is available, SANSEVIERIA or its courier partner will arrange collection from the approved pickup address.
Where reverse pickup is unavailable, contact us before shipping the product. We will provide suitable return instructions.
Do not send a product using an unapproved courier or shipping method. Unauthorised shipping costs may not be reimbursed.
5. No restocking fee
SANSEVIERIA does not charge a restocking fee for approved returns.
No amount will be deducted from the refund as a restocking charge.
A refund may still be adjusted where:
- A promotional discount must be recalculated after a partial return.
- A free promotional gift is not returned with the qualifying product.
- The returned product is missing an included accessory or component.
- A deduction is otherwise required or permitted by applicable law.
Any proposed adjustment will be explained before the refund is completed.
6. Damaged, defective, incorrect or incomplete products
If you receive a damaged, defective, incorrect or incomplete product, contact us within 48 hours of delivery.
Please provide clear photographs or videos showing:
- The product and the reported issue.
- Product tags and labels.
- Internal and external packaging.
- Shipping label.
- Invoice or order details.
After verification, we may offer:
- A replacement, subject to availability;
- A return and full refund; or
- Another suitable resolution.
Return shipping for an approved damaged, defective, incorrect or incomplete product will be free.
7. Non-returnable products
The following products cannot ordinarily be returned:
- Products that have been worn, washed or used.
- Products with removed, missing or damaged tags.
- Products containing stains, odour, perfume, makeup or signs of use.
- Products altered or damaged after delivery.
- Customised, personalised or made-to-order products.
- Products clearly marked as “Final Sale” or “Non-Returnable” before purchase.
- Free gifts or complimentary promotional products.
- Products returned without proof of purchase.
- Products not purchased directly from SANSEVIERIA.
A Final Sale or Non-Returnable product may still qualify for an appropriate remedy when it is received damaged, defective, incorrect or materially different from its description.
8. Size and fit returns
A return requested because of size, fit, colour preference or change of mind may be accepted within the seven-day return period, provided the product satisfies all return conditions.
Approved size and fit returns qualify for free return shipping.
The customer may place a separate order for the preferred size, subject to availability.
9. Return inspection
After the returned product reaches us, we will inspect it to confirm that it meets this policy.
Inspection generally begins within 1–2 business days after receipt.
We will notify you whether the return and refund have been approved or rejected.
Where a return is rejected because the product has been used, washed, damaged or otherwise does not satisfy the return conditions, we may arrange to send the product back to the customer after communicating the available options.
10. Refund processing
After the returned product has been received, inspected and approved, the refund will generally be initiated within 1–2 business days.
Prepaid orders
Refunds for orders paid through UPI, debit card, credit card, net banking, wallet or another prepaid method will ordinarily be sent to the original payment method.
After initiation, the refund may take approximately 5–7 working days to appear, depending on the bank, card issuer or payment provider.
Cash on Delivery orders
Refunds for Cash on Delivery orders will ordinarily be made through bank transfer, UPI or another mutually accepted electronic payment method.
You may be asked to provide:
- Account holder’s name.
- Bank account number.
- IFSC code.
- UPI ID.
- A cancelled cheque or other verification document, where reasonably required.
The refund may take approximately 5–7 working days after approval and receipt of complete and correct refund details.
SANSEVIERIA is not responsible for delays caused by incorrect information or processing delays within a bank, card network or payment provider.
11. Original shipping and payment charges
Standard shipping is currently provided free across India.
Any separately collected Cash on Delivery, express-delivery or special-handling charge may not be refundable for a change-of-mind return unless required by law.
Such charges will be refunded where the return results from an approved damaged, defective, incorrect, incomplete or materially misrepresented product.
12. Promotional and bundle orders
Where an order received a discount because it met a bundle quantity, promotional condition or minimum order value, and a partial return causes the remaining order to no longer qualify:
- The discount may be recalculated according to the products retained.
- The difference may be adjusted against the refund.
- The final refund calculation will be communicated to the customer.
A free gift included with a promotion must also be returned when the qualifying product is returned. If the gift is not returned, its stated or reasonable value may be deducted from the refund.
13. One-hour cancellation window
You may cancel an unfulfilled order within 1 hour after placing the order.
To request cancellation, contact us immediately:
Email: support@sansevieria.in
Call or WhatsApp: +91 7600880377
Please provide your name and order number.
A cancellation is confirmed only after you receive confirmation from SANSEVIERIA.
14. Cancellation after one hour
After the one-hour cancellation window has expired, cancellation is not guaranteed.
If the order has not yet been processed or dispatched, we may attempt to cancel it, but we are not obligated to do so.
Once the order has been fulfilled or dispatched, it cannot ordinarily be cancelled. You may request a return after delivery in accordance with this policy.
15. Cancellation by SANSEVIERIA
We may cancel all or part of an order where:
- The product is unavailable.
- Payment is unsuccessful or cannot be verified.
- A pricing, stock or product-listing error occurred.
- The delivery address is incomplete, incorrect or unserviceable.
- Cash on Delivery verification is unsuccessful.
- The transaction appears fraudulent or unauthorised.
- We are unable to fulfil the order because of circumstances beyond our reasonable control.
If SANSEVIERIA cancels a prepaid order, the applicable amount received will be refunded to the original payment method.
No cancellation fee will be charged where the order is cancelled by SANSEVIERIA.
16. Consumer rights
Nothing in this policy limits any mandatory right or remedy available to a consumer under applicable Indian law.
17. Contact information
Legal entity: Westcode Style LLP
Brand: SANSEVIERIA
LLPIN: ACT-6983
GSTIN: 24AAFFW4759B1Z7
Email: support@sansevieria.in
Call or WhatsApp: +91 7600880377
Support hours: Monday to Saturday, 10:00 AM to 5:00 PM IST
Business and correspondence address:
Ground Floor, Shop No. 1
SY-502, Akshar Deep Nagar
Ved Road, Katargam
Surat, Gujarat – 395004
India
Grievance Officer: Shivam Maniya
Designation: Designated Partner and Grievance Officer