Refund policy

Returns & Refunds Policy — SANSEVIERIA

Last updated: 27 August 2026

SANSEVIERIA is an online women’s clothing brand owned and operated by Westcode Style LLP. We want you to be happy with your purchase. If something is not right, you can request a return according to the terms below.

1. Return Window

You can request a return within 7 days of delivery. Requests made after 7 days may not be accepted, except where required under applicable law.

2. Return Conditions

To be eligible for a return, the product must be:

• Unused, unworn and unwashed
• In its original condition with tags attached
• In its original packaging
• Free from stains, odour, perfume, makeup or signs of use
• Not altered or damaged
• Accompanied by the order number, invoice or other proof of purchase

If the item does not meet these conditions, we may not be able to accept the return.

3. How to Request a Return

Please contact us within 7 days of delivery:

• Email: support@sansevieria.in
• Call/WhatsApp: +91 76008 80377
• Support hours: Mon–Sat, 10 AM – 5 PM IST

Please provide:

• Your name
• Order number
• Product and size
• Reason for return
• Photos or video if the product is damaged, defective, incorrect or incomplete

Please do not send the product back before receiving return approval from us.

4. Return Shipping

Approved returns are eligible for free reverse pickup where pickup service is available.

If reverse pickup is not available in your area, please contact us and we will provide alternate return instructions.

Please do not arrange return shipping without our approval, as unapproved shipping costs may not be reimbursed.

5. Restocking Fee

We do not charge a restocking fee.

Your refund may only be adjusted if:

• A bundle or promotional discount needs to be recalculated after a partial return
• A free gift was not returned with the qualifying product
• An included accessory or component is missing

We will explain any applicable adjustment before finalising your refund.

6. Damaged, Defective, Incorrect or Incomplete Items

If you receive a damaged, defective, incorrect or incomplete item, please contact us within 48 hours of delivery so we can investigate and resolve the issue promptly. This does not limit any right or remedy available to you under applicable law.

Please provide photos or video showing:

• The product and the issue
• Tags and packaging
• The shipping label
• The invoice or proof of purchase

Depending on the situation, we may offer a replacement, full refund or another appropriate resolution. Replacement is subject to stock availability.

Return shipping is free in these cases.

7. Items That Cannot Be Returned

• Worn, washed or used items
• Items with removed or missing tags
• Items with stains, odour, perfume, makeup or other signs of use
• Altered or damaged items
• Customised or made-to-order items
• Items marked "Final Sale" or "Non-Returnable"
• Free gifts
• Items without proof of purchase
• Items not purchased directly from SANSEVIERIA

Exception: Final Sale or Non-Returnable items are still eligible for an appropriate remedy if they are received damaged, defective, incorrect or materially different from their description.

8. Size, Fit or Change of Mind

Returns for size, fit or change of mind are accepted within 7 days of delivery, provided the product meets the return conditions listed above.

Free return pickup applies to approved returns.

If you want a different size, you may place a new order, subject to stock availability.

9. Return Inspection

Returned products are normally inspected within 1–2 business days after we receive them.

We will notify you whether your return has been approved or rejected.

If a return is rejected because it does not meet our return conditions, the item may be sent back to you.

10. Refund Timeline

Once a return is approved, we normally initiate the refund within 1–2 business days.

Processing times may vary depending on your bank, payment provider or payment gateway. Such delays may be outside our control, but we will assist where possible.

11. Shipping and Payment Charges

Standard shipping is free across India.

If you paid additional COD, express delivery or similar charges, those charges are generally non-refundable for size, fit or change-of-mind returns.

If the return is caused by a damaged, defective, incorrect or incomplete item, applicable shipping or delivery charges paid by you will be refunded.

12. Promotional and Bundle Orders

If you return only part of a bundle, promotional offer or discounted set, your refund may be recalculated based on the products you are keeping.

We will explain the calculation before finalising your refund.

If a promotion included a free gift, the free gift must also be returned with the qualifying product. If it is not returned, its applicable value may be deducted from the refund.

13. Cancellation Within 1 Hour

You may request cancellation within 1 hour of placing the order. We will confirm whether the cancellation has been completed.

Please contact us with your name and order number:

• Email: support@sansevieria.in
• Call/WhatsApp: +91 76008 80377

Cancellation is confirmed only after you receive confirmation from us.

14. Cancellation After 1 Hour

Cancellation requests made after the first hour are not guaranteed because we aim to process and dispatch orders promptly.

If the order has not yet been packed or dispatched, we may still be able to cancel it. Once the order has been dispatched, cancellation is no longer possible and you will need to use the return process after delivery.

15. Cancellation by SANSEVIERIA

We may cancel an order due to reasons including:

• Product unavailability
• Payment or verification issues
• Pricing or listing errors
• Incorrect or undeliverable address
• Failed COD verification
• Suspected fraudulent activity
• Circumstances beyond our reasonable control

If a prepaid order is cancelled by us, the amount paid will be refunded to the original payment method.

No cancellation fee applies.

16. Consumer Rights

Nothing in this policy limits any right or remedy available to you under applicable Indian consumer protection law.

17. Contact Information

SANSEVIERIA is owned and operated by Westcode Style LLP.

Legal Entity: Westcode Style LLP
Brand: SANSEVIERIA
LLPIN: ACT-6983
GSTIN: 24AAFFW4759B1Z7

Email: support@sansevieria.in
Call/WhatsApp: +91 76008 80377
Support Hours: Mon–Sat, 10 AM – 5 PM IST

Address:
Shop No - 1, SY - 502, Ground Floor, Akshar Deep Nagar,
Ved Road, Near Singanpore Char Rasta, Katargam,
Surat, Gujarat - 395004, India

Grievance Officer:
Shivam Maniya, Designated Partner