Shipping policy

Shipping and Delivery Policy — SANSEVIERIA

Last updated: 27 August 2026

1. Where We Deliver

We currently ship only within India, to serviceable PIN codes covered by our courier partners.

Delivery availability depends on the destination PIN code and courier coverage.

2. Shipping Charges

Standard shipping is free across India on all orders, with no minimum order value.

Any optional charge, including COD, express delivery or special handling, will be shown clearly at checkout before you place your order.

No hidden shipping charges are added after the order is placed.

3. Order Processing and Dispatch Time

We aim to dispatch most orders within 24 hours after payment is confirmed for prepaid orders or COD is successfully verified.

Orders placed on Sundays, public holidays, or outside normal processing hours may be dispatched on the next business day.

In some cases, dispatch may take longer due to courier pickup or logistics availability, severe weather, public holidays, festivals, high order volumes, address verification, operational disruptions, or other events beyond our reasonable control.

Where there is a significant delay in dispatching your order, we will make reasonable efforts to keep you informed.

Once the order has been handed over to the courier partner, the estimated delivery timelines stated below will apply.

4. Estimated Delivery Time

These delivery periods are estimates and are not guaranteed delivery dates.

5. Delivery Delays

Delivery delays may happen due to:

• Weather conditions
• Public holidays or festivals
• Courier delays or operational issues
• Government restrictions
• Strikes
• Incorrect or incomplete address details
• Other events beyond our reasonable control

We will help track your shipment and coordinate with the courier where possible, but we are not responsible for delays outside our reasonable control.

This does not affect any right you may have under applicable consumer law.

6. Order Tracking

Once your order is dispatched, tracking details may be shared through email, SMS, WhatsApp, your account, or our website's tracking page.

Tracking information may take a few hours to update after the courier collects the parcel.

7. Delivery Address

Please provide complete and accurate delivery details, including:

• Recipient name
• Active mobile number
• Complete delivery address
• Landmark, where useful
• City
• State
• PIN code

Please contact us immediately if you need to correct your delivery address.

We cannot guarantee that an address can be changed once the order has been packed or dispatched.

An address change that affects the delivery zone may result in a delay, cancellation or additional charge. Any applicable charge will be communicated before it is applied.

8. Delivery Attempts

Courier partners typically make 2–3 delivery attempts, depending on the courier and service area.

Delivery may fail because of:

• Recipient unavailability
• Refusal to accept the order
• Incorrect or incomplete address
• Unreachable phone number
• Restricted access to the delivery location

Failed parcels may be returned to us.

If re-dispatch is requested, a reasonable re-shipping charge may apply. Any applicable charge will be communicated to you in advance.

9. Cash on Delivery

Cash on Delivery is available only for eligible orders and serviceable PIN codes.

COD availability may depend on:

• Order value
• Delivery location
• Courier availability
• Customer order history

We may contact you by phone, SMS or WhatsApp to confirm a COD order before processing.

Any applicable COD fee will be shown at checkout before you place the order.

Repeated refusal or failed delivery of COD orders may result in COD being restricted for the relevant customer, account, mobile number or address.

10. Damaged Package on Delivery

If the outer packaging appears torn, opened, crushed or visibly damaged, you may refuse delivery and contact us immediately.

If damage is discovered after opening the parcel, please contact us within 48 hours of delivery.

Please provide photos or video showing:

• The product
• The damage or issue
• The outer and inner packaging
• The shipping label
• Product tags
• The invoice

These cases will be handled according to our Return and Refund Policy.

11. Tracking Shows "Delivered" But You Haven't Received It

If tracking shows that your parcel has been delivered but you have not received it, please first:

• Check with family members
• Check with neighbours
• Check with building security or reception
• Confirm that the delivery address and phone number provided were correct

If the parcel still cannot be located, contact us with your order number.

We will raise an investigation with the courier. The investigation may take a few business days to resolve.

12. Lost Shipment

If the courier confirms that a prepaid parcel has been lost in transit, we will offer either:

• A replacement, subject to availability
• A full refund

The replacement or refund will be processed after the shipment loss has been verified.

13. Partial Shipments

Products from the same order may sometimes be shipped separately because of stock availability or courier logistics.

You may receive multiple tracking numbers, and different items from the same order may arrive on different dates.

No additional shipping charge applies because an order is split into multiple shipments.

14. Incorrect or Unserviceable Address

If delivery fails because the address provided is incorrect, incomplete or unserviceable, we may:

• Contact you for corrected delivery information
• Cancel the order
• Request a re-dispatch charge
• Refund a prepaid order after deducting reasonable shipping costs, where the failed delivery resulted from incorrect information you provided

Any applicable deduction will be explained before the refund is processed.

15. Refused Orders

If an order is refused without a verified product or delivery issue:

• The parcel may be returned to us
• Re-dispatch may require advance payment
• COD may be restricted for future orders
• Any applicable refund will be processed after the parcel has been returned and inspected

Orders refused because of visible package damage should be reported to us immediately and will be handled separately.

16. Contact Information

Legal Entity: Westcode Style LLP
Brand: SANSEVIERIA

Email: support@sansevieria.in
Call/WhatsApp: +91 76008 80377
Support Hours: Mon–Sat, 10 AM – 5 PM IST

Address:
Shop No - 1, SY - 502, Ground Floor, Akshar Deep Nagar,
Ved Road, Near Singanpore Char Rasta, Katargam,
Surat, Gujarat - 395004, India