Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: 30 July 2026

SANSEVIERIA is a brand operated by Westcode Style LLP.

This Shipping and Delivery Policy explains how orders placed through sansevieria.in are processed, shipped and delivered.

1. Shipping coverage

We currently deliver to serviceable addresses across India.

International shipping is not currently available unless confirmed by SANSEVIERIA before the order is placed.

Delivery availability may depend on the customer’s PIN code and the service coverage of our courier partners.

2. Shipping charges

We currently provide free standard shipping across India on all orders, with no minimum order value.

Any optional charge, such as a Cash on Delivery fee, express-delivery fee or special-handling fee, will be clearly displayed at checkout before the order is confirmed.

No undisclosed shipping charge will be added after an order has been placed.

3. Order processing time

Orders are generally processed within 1–2 business days after:

Successful payment confirmation for prepaid orders; or
Successful verification of a Cash on Delivery order.

Business days are Monday to Saturday, excluding public holidays.

Orders placed on Sundays or public holidays will ordinarily begin processing on the next business day.

Processing may take longer during:

Festivals and public holidays.
Sale periods and promotional events.
Product launches.
Periods of unusually high order volume.
Unexpected operational disruptions.

We will make reasonable efforts to inform customers when a significant processing delay occurs.

4. Estimated delivery time

After dispatch, the estimated delivery times are:

Metro cities: approximately 3–5 business days.
Tier-2 and Tier-3 cities: approximately 5–8 business days.
Rural, remote or limited-service areas: approximately 7–12 business days.

Metro cities may include Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad and Surat.

These timelines are estimates and are not guaranteed delivery dates.

5. Delivery delays

Delivery may be delayed due to circumstances including:

Weather conditions or natural events.
Festivals or public holidays.
Courier capacity or operational issues.
Government restrictions.
Strikes or transport disruptions.
Incorrect or incomplete delivery details.
Customer unavailability.
Remote-location service limitations.
Events beyond our reasonable control.

SANSEVIERIA will assist with tracking and courier coordination but is not responsible for delays caused solely by circumstances outside its reasonable control.

Nothing in this policy limits any mandatory right available to a consumer under applicable law.

6. Order tracking

After your order is dispatched, tracking information may be sent through:

Email.
SMS.
WhatsApp.
Your customer account.
The order-tracking page on our website.

Courier tracking may take several hours to update after the parcel has been handed over for delivery.

7. Delivery address

Customers must provide complete and accurate delivery information, including:

Recipient’s full name.
Active mobile number.
House, flat, building or shop number.
Street and locality.
Landmark, where useful.
City and state.
Correct PIN code.

We cannot guarantee that an address can be changed after an order has been packed or dispatched.

An address change that affects the delivery zone may cause delay, cancellation or an additional delivery charge.

8. Delivery attempts

Our courier partner may make approximately two or three delivery attempts, depending on its service rules.

A delivery may fail because of:

Customer unavailability.
Refusal to accept the parcel.
Incorrect or incomplete address details.
An unreachable telephone number.
Failure to provide a required delivery confirmation.
Restricted access to the delivery location.

If delivery is unsuccessful, the parcel may be returned to SANSEVIERIA.

Where the customer requests re-dispatch, reasonable re-delivery charges may apply. Any such charge will be communicated before the parcel is shipped again.

9. Cash on Delivery orders

Cash on Delivery is available only for eligible orders and serviceable PIN codes.

COD availability may depend on:

Order value.
Customer location.
Courier availability.
Previous order and delivery history.
Successful verification of the order.

We may contact the customer by telephone, SMS or WhatsApp to confirm a COD order.

Any applicable COD handling fee will be displayed at checkout before the order is placed.

Repeated refusal or non-acceptance of confirmed COD orders may result in COD being restricted for future orders connected with the same customer, account, telephone number or delivery address.

10. Damaged package at delivery

If the outer packaging appears visibly torn, opened, crushed or materially damaged, you may refuse the delivery and contact us immediately.

If damage is discovered after opening the parcel, contact us within 48 hours of delivery and provide clear photographs or videos showing:

The product.
The damaged area.
The internal and external packaging.
The shipping label.
The product tags.
The invoice or order details.

The matter will be handled according to our Return and Refund Policy.

11. Incorrect delivery status

If the tracking status shows “Delivered” but you have not received the parcel:

Check with family members.
Check with neighbours.
Check with building reception or security.
Confirm that the delivery address and telephone number were correct.
Contact us promptly with your order number.

We will raise an investigation with the courier partner.

Courier investigations may require several business days. The final resolution will depend on the courier’s investigation and the available delivery evidence.

12. Lost shipment

If a courier partner confirms that a prepaid parcel has been lost in transit, SANSEVIERIA may offer:

A replacement, subject to availability; or
A refund of the applicable order amount.

The replacement or refund will be processed after the loss has been verified.

13. Partial shipments

Products from the same order may occasionally be shipped separately due to stock location, packaging requirements or courier arrangements.

In such cases:

You may receive more than one tracking number.
Products may arrive on different dates.
No additional standard shipping fee will be charged solely because the order was divided into multiple shipments.

14. Incorrect, incomplete or unserviceable addresses

Where an order cannot be delivered because the address is incorrect, incomplete or outside the courier’s service area, we may:

Contact the customer for corrected information.
Cancel the order.
Request an additional delivery charge for re-dispatch.
Refund a prepaid order after deducting reasonable shipping costs where legally permitted and where the delivery failure was caused by incorrect customer-provided information.

Any proposed deduction will be communicated before the refund is processed.

15. Refused orders

Where a customer refuses an order without a verified product or delivery issue:

The parcel may be returned to us.
Re-dispatch may require advance payment of shipping charges.
Cash on Delivery may be restricted for future orders.
Any refund for a prepaid order may be processed after the parcel is returned and inspected.

A refusal caused by visible package damage should be reported immediately and will be reviewed separately.

16. Contact information

For shipping or delivery assistance, contact:

Legal entity: Westcode Style LLP
Brand: SANSEVIERIA
Email: support@sansevieria.in
Call or WhatsApp: +91 7600880377
Support hours: Monday to Saturday, 10:00 AM to 5:00 PM IST
Business and correspondence address: Ground Floor, Shop No. 1, SY-502, Akshar Deep Nagar, Ved Road, Katargam, Surat, Gujarat – 395004, India